Job Description

Company Description

Pilot Flying J is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.


Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pilot Flying J is part of the Pilot Company family of brands that keeps North America's drivers moving, including E-Z Trip, Mr. Fuel, One9 Fuel Stop, Pride, StaMart and Xpress Fuel.

Job Description

Do you have a passion for technology and data? Do you like process improvement? If you answered yes to those questions, this might be the perfect job for you as change is a constant with us! Pilot company would like to add an Analyst for the Loyalty team to provide assistance and support with analysis and research on various projects to provide the company and senior leadership with the information needed to make informed business decisions.

What you will do on this team: 

  • Analyze data and business insights to identify opportunity areas to increase positive behavior change, retention among guests, and overall loyalty
  • Design, implement and report on multiple concurrent experiments that aim to positively change guest behavior and build market share
  • Communicate complex data in comprehensible ways through data visualization.  
  • Collaborate with internal customers including Sales, Marketing, Merchandising, Data, Technology, BI, and Pricing to help inform their decisions with high-quality data-driven insights
  • Work closely with business intelligence stakeholders, guest data teams, and the loyalty team to gain access to, collect, and organize guest and loyalty data
  • Utilize analysis of business metrics and key performance indicators to propose solutions for challenges and meet stakeholder and customer needs
  • Actively research market conditions and changes in the industry that may impact sales or lead to new opportunities
  • Monitor and research new advances or capabilities in the data warehousing, machine learning, data analytics, and statistical methodology fields particularly as these new capabilities might be applicable to our business
  • Bachelor’s degree in analytics, statistics, computer science, or a related field required
  • Minimum four years of data analytics experience focused on data mining and modeling required
  • Advanced degree in computer science, analytics, or economics preferred
  • Proficiency in Microsoft SQL or equivalent database experience required
  • Proficiency in at least one statistical language, R preferred
  • Proficiency with BI reporting tool, Tableau preferred
  • Proficiency with Google Analytics preferred
  • Experience in the retail industry with an understanding of loyalty programs and/or e-commerce preferred
Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) and Flexible Spending Accounts
  • Onsite Gym and Cafeteria
  • Tuition Reimbursement
  • Weekly Pay
  • All your information will be kept confidential according to EEO guidelines 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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