Job Description

At Pilot Company, our care and commitment to our team members comes from a deeply rooted history that started nearly 60 years ago. Since that opening we have celebrated many accomplishments and have stayed true to our mission of "Connecting people and places with comfort, care and a smile at every stop." Join our challenging, fast-paced work environment at our corporate headquarters based in Knoxville, Tennessee and you’ll work alongside industry-leaders and benefit from our record-setting


In Addition, Pilot Flying J offers benefits to all Team Members. From health benefits (Medical, Vision, Dental, HRA and FSA), to financial (Competitive Salaries, 401k, Tuition & Adoption Reimbursement, Paternity Leave), as well as progressive technology, on-site fitness center/classes, access to leadership, and career advancement. At Pilot Company, we have abundant opportunities for all team members!


The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.

Essential Functions

1.Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation

2.Accept parking reservations and process payment for various services offered

3.Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company

4.Maintain knowledge of all services offered at company Travel Centers

5.Maintain working knowledge of all company software aligned with guest or team member needs

6.Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

7.Ensure all activities are in compliance with rules, regulations, policies, and procedures

8.Complete other duties as assigned


* High school diploma or equivalent certification required

* Experience in retail operations or call center preferred

* Intermediate Microsoft Office skills

* Bi-lingual in Spanish preferred

* Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment

* Ability to handle difficult issues and complaints while exemplifying guest service

* Problem solving skills

* Written and verbal communication skills

* Strong guest service skills and the ability to exhibit empathy

* Ability to adapt to change and willingness to take on new tasks

* Strong interpersonal skills

* Champion change

* Demonstrate a passion for delivering a positive customer experience

* Demonstrate professionalism and expertise in an ever-changing environment

9016 Cross Park Dr

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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