Guest Service Representative
Job Description
Joinour team as a Guest Services Representative
Nowhiring for ALL SHIFTS
Requirements:
· Minimum of 2 years call center/customer service experience
· Excellent communications, attention to detail,and organizational skills
· Comfort level with telephone communications
· Ability to handle challenging customers
· Advance problem solving skills and abilities
· A strong customer service track record
· A "think outside the box" mentality
· Adapts quickly to change and willingness to takeon new task
· Computer skills with Microsoft Office and dataentry
· Team player willing to work a flexible schedule
· Bilingual a plus
Responsibilities:
· Handling inbound customer calls on the CustomerService Hotline
· Answers customer/client requests or inquiriesconcerning services, products, billing, complaints, claims, and reports problemareas
· May be required to work in one or multiplequeues/skill sets over various customer contact channels
· Handling Restaurant Concept complaintcalls/emails
· Maintain working knowledge of policies andprocedures throughout the company
· Facilitating responses to customer issues -mustbe able to communicate professionally with all levels of Pilot Management
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online