Job Description

The purpose of this job is to provide support for the various applications,

processes, data, and reports utilized by the company, guests, and vendors;

develop fixes, features, and enhancements for new and existing

applications; serve as a project leader.


Essential Functions 

1. Develop and enhance the company’s customer applications and reports

created from Infor technology tools

2. Development of Enterprise Resource Planning (ERP) application

development (Infor) including Infor Process Automation, Configuration

Console, Design Studio and Lawson Business Intelligence

3. Administration of the ERP (Infor) which includes adding users, modifying

security access to the application, applying patches, and performing

upgrades

4. Provide support for Infor addressing user issues as needs arise with day

to day operations

5. Provide Infor user maintenance including the addition of new hires and

disabling terminated employees

6. Add new functionality for Infor as products become available

7. Provide BSI Tax Factory maintenance support

8. Configure, implement, maintain, and upgrade ERP application modules

(e.g., human resources, finance, supply chain management)

9. Analyze user requirements to determine ERP system configuration and

customization

10. Participate in defining requirements and selecting software vendors

11. Provide technology solutions to various business issues across the

enterprise

12. Serve as point of contact for business users, app support and other

Developers for questions regarding current applications and processes;

provide support for existing applications including troubleshooting and

bug fixes

13. Leverage technology to increase productivity and efficiency at the Sales

and Support Center (SSC) and stores as well as provide a superior guest

and customer experience

14. Train support staff and other team members on the proper use and/or

troubleshooting of software applications

15. Collaborate with business users to define needs; identify technology and

develop solution for adding new features, fixes and enhancement for

new and existing applications, processes, and reports

16. Provide direction and assist less experienced team members through

mentoring, collaboration, and code reviews

17. Mentor team members at the skilled and advanced levels with focus on

complex principles related to the skill

18. Act as subject matter expert in application development as related to

ERP

19. Determine flow and assignment of tasks to meet milestones and guide

team through agile development process to ensure on-time delivery of

high quality final product

20. Lead project components and perform project management duties for

development of applications; oversee work of external resources

21. Troubleshoot and analyze issues with applications, processes, data, and

reports; determine appropriate action to follow to resolve issues

22. Collaborate with Developers, Business Analysts, and users to assist in

supporting day-to-day business functions

23. Create new documentation and update existing documentation for IT

systems and process; determine the related format, process, and

diagrams to be used in the creation of materials

24. Model behaviors that support the company’s common purpose; ensure

guests and team members are supported at the highest level

25. Ensure all activities are in compliance with rules, regulations, policies and

procedures

26. Complete other duties as assigned


Qualifications 

* Associate degree required; bachelor’s degree preferred, preferably in

computer science or MIS

* Microsoft .Net development experience preferred

* Minimum ten years’ experience in application development


Specialized Knowledge

* Windows Systems Administration and batch scripting preferred

* General understanding of ERP HCM and EFM systems required

* Working knowledge of HTML, Perl, and Java Scripts required

* Skilled in PL/SQL or T/SQL and basic DBA skills required

* Demonstrated knowledge of software development in a modern

programming language required

* Demonstrated knowledge of C# and/or VB.Net preferred

* Knowledge of SQL and the ability to write and understand complex

queries preferred

* Expert level of knowledge of business processes and system integration

* Understanding and adherence to software development standards,

guidelines, and protocols


Competencies 

* Ability to apply skill creatively

* Able to understand complex business and technical solutions

* Ability to interpret established procedures and exercise judgment to

resolve complex issues

* Ability to determine the best technology solutions to resolve problems

* Ability to write and understand complex programming queries

* Ability to utilize project management methodologies to achieve

development objectives

* Ability to communicate technical concepts and solutions to non-technical

users

* Ability to multi-task and handle changing priorities

* Ability to self-motivate and meet tight deadlines

* Ability to work in a team environment

* Strong verbal and written communication skills




5508 Lonas Rd
Knoxville
TN

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online