Technician I, Network Operations
Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Please note that this is a temporary 6-month contract position to assist with a major roll out. Primary duties will include: working with onsite technicians to replace and upgrade network hardware equipment including routers and switches, convert store registers and other devices to a new virtual software implementation, and make configuration chances in Cisco IOS and Microsoft Windows environments.**
The purpose of this job is to provide support for all store networks and all store primary and secondary wide area network (WAN) connections.
·Ensure store networks and networked store devices remain on-line 24/7/365; minimize downtime by working with internet service providers (ISPs) to facilitate repairs as quickly as possible
·Plan, evaluate, install, and reconfigure hardware and software elements of network
·Provide ongoing monitoring of network activities
·Isolate and resolve routine network problems and issues
·Collaborate with internal and external service users and providers to resolve network performance and reliability issues
·Facilitate communication between ISPs and local exchange companies (LECs)
·Assist in rolling out projects for Security, Server, and Network teams; support internal projects as needed
·Support distribution level campus network; provide VPN support
·Provide support for campus phones
·Program network equipment
·Create and edit, with oversight, active directory account for new users including employees, contractors, and vendors
·Participate in training provided by Infrastructure Support level II’s
·Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
·Ensure all activities are in compliance with rules, regulations, policies, and procedures
·Complete other duties as assigned
·Associate degree in computer science or network related field required
·Bachelor’s degree in computer science or network related field preferred
·Entry level network knowledge
·CCENT, A+, or Network + certifications preferred
·Excellent written and verbal skills
·Excellent problem solving skills
·Ability to multitask
·Ability to handle stressful situations
·Ability to work in a team environment
All your information will be kept confidential according to EEO guidelines.