Job Description

The purpose of this job is to provide support for all store networks and all
store primary and secondary wide area network (WAN) connections.

Essential Functions 
1. Ensure store networks and networked store devices remain on-line
24/7/365; minimize downtime by working with internet service providers
(ISPs) to facilitate repairs as quickly as possible
2. Plan, evaluate, install, and reconfigure hardware and software elements
of network
3. Provide ongoing monitoring of network activities
4. Isolate and resolve routine network problems and issues
5. Collaborate with internal and external service users and providers to
resolve network performance and reliability issues
6. Facilitate communication between ISPs and local exchange companies
(LECs)
7. Assist in rolling out projects for Security, Server, and Network teams;
support internal projects as needed
8. Support distribution level campus network; provide VPN support
9. Provide support for campus phones
10. Program network equipment
11. Create and edit, with oversight, active directory account for new users
including employees, contractors, and vendors
12. Participate in training provided by Infrastructure Support level II’s
13. Model behaviors that support the company’s common purpose; ensure
guests and team members are supported at the highest level
14. Ensure all activities are in compliance with rules, regulations, policies, and
procedures

Qualifications * High school diploma or equivalent certification required
* Associate degree in computer science or network related field preferred

Specialized Knowledge
* Entry level network knowledge
* CCENT, A+, or Network + certifications preferred



9016 Cross Park Dr
Knoxville
TN

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online