Job Description

The Assistant General Manager will work closely with General Manager and Regional Manager to deliver Pilot Flying J mission of "Connecting people & places with comfort, care and a smile at every stop." We need a clear vision on our targets and delivering direction to your team members is key to the locations success. Focus on quality of work, workflow management, tools and procedures, and site image issues whether that be in the bays, service truck or our team members appearance. Assures the profit center meets or exceeds its budget in sales and controls payroll and operating expenses. Our integrity should always be front and center in our daily decision making and guest interactions, always do what is ethically right.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following under general supervision:

* Manages shift in all capacities.
* Trained to assist all facets of reporting and report analysis required including: Budget Awareness Reports, Daily & Monthly Sales & Inventory Reports, Payroll, and P & L analysis
* Develops knowledge to monitor competition periodically to compare products and services and makes recommendations based on information gathered.
* Prepares reports for the Shop General Manager’s review as assigned.
* Assists in the monthly inventory of tires and parts.
* Ensures compliance with company policies and procedures.
* Completes all assignments timely from the Shop General Manager.
* Assists in interviewing and preparing documentation for new employees as assigned by recruiter and Shop General Manager.
* Assists in new hire process, orientation, and training of new employees.
* Assists in implementing and maintaining the company’s injury prevention program.
* Assures security of cash, inventory, and all other company assets during his working hours.
* Spot checks inventory.
* Follows Pilot Flying J guidelines in expense control.
* Develops knowledge to maintain profit margins at prescribed levels.
* Obtains competitive bids and makes recommendations to ensure inventory items and supplies are purchased at the best prices.
* Performs mid-month inventory and completes mid-month reports along with location GM.
* Promotes good customer relations by greeting guests with 10 foot rule, being visible and available to them to answer questions and solve problems.
* Monitors sales and guest needs and submits ideas for additional sales.
* Maintains product knowledge and takes advantage of all opportunities to sell.
* Ensures work and product quality standards are maintained.
* Ensures all approved products and services are available to customers.
* Must be able to perform Shop Service Advisor or Technician duties when required during staffing shortages.
* Other duties as assigned.


* One (1) year experience in supervision at a truck or automotive service business. This requirement may be waived for a Pilot Flying J employee who has proven dependability and competence in a similar position.
* Knowledge of truck and trailer service procedures.
* Ability to operate a computer terminal

This position will require someone with:


The basic duties of this position include:



Application Instructions

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