Job Description

Company Description

Pilot Flying J is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.


Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pilot Flying J is part of the Pilot Company family of brands that keeps North America's drivers moving, including E-Z Trip, Mr. Fuel, One9 Fuel Stop, Pride, StaMart and Xpress Fuel.

Job Description

Our Billing Specialist is responsible for maintaining a high level of transaction accuracy between Wholesale, Retail, DEF and Freight Only customers through data validation and transaction assurance.   In addition, responsible for issue resolution between the customer and Pilot through order investigation.

1. Work closely with the responsible parties to ensure loads are being entered and completed timely and accurately

2. Communicate missing paperwork requests to the Paperwork Resolutions group in order to validate your orders

3. Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion

4. Validate orders from dispatch with the information uploaded by drivers, make any necessary adjustments

5. Ensure all data is accurate and ready for timely billing

6. Collaborate with other groups to resolve any set up, pricing, tax, etc discrepancies for customer invoices

7. Investigate, resolve, and follow up on invoice/billing issues identified internally and externally

8. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

9. Ensure all activities are in compliance with rules, regulations, policies, and procedures

10. Complete other duties as assigned


1. High school diploma or equivalent certificate required

2. Bachelor’s degree preferred or a minimum two years’ experience in customer service

3. Preferred experience in either Logistics or Accounting ( AP / AR / billing )

Additional Information

All your information will be kept confidential according to EEO guidelines.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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