Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Shameek Konar, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description

The purpose of this job is to analyze digital projects and product requests (e.g., custom software development, third party product implementations), by defining the business need, understanding the cause, and devising a solution(s) in collaboration with product owners, business sponsors, integrations, development, and quality assurance teams, scrum masters and project managers throughout the project and/or product lifecycle.

  1. Conduct scope discovery meetings to elicit detailed requirements (e.g., user stories and acceptance criteria) from product owners, business sponsors, development managers and project managers
  2. Facilitate discussions and assist business units with producing specific project documentation for governance review
  3. Collaborate with stakeholders to identify risks for projects and determine how to mitigate them
  4. Work with product owners to organize and prioritize the backlog of requests
  5. Participate in Scrum ceremonies, serve as Scrum Master if needed on applicable projects and help facilitate any additional meetings
  6. Assist project managers with compiling project updates to present to senior leadership and perform project management responsibilities as needed
  7. Support the quality assurance team and product users during testing and validation
  8. Develop plans and strategies for ongoing communication with PFJ leadership and stakeholders to help direct and manage business expectations throughout project lifecycles
  9. Work with vendor and third-party business analysts to maintain requirement integrity and ensure PFJ retains all relevant knowledge
  10. Participate in and contribute to the PFJ Business Analyst Community of Practice
  11. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  12. Ensure all activities are in compliance with rules, regulations, policies, and procedures
  13. Complete other duties as assigned


  • Bachelor's Degree in a related field or relevant work experience required
  • Minimum three years’ business analysis work experience required
  • Experience working in an Agile software development environment preferred
  • Agile Analyst certification preferred
  • Scrum Master certification preferred
  • PMI-ACP certification preferred
  • Training in business process modeling preferred
  • Advanced Microsoft Office Skills (Microsoft Office Suite, and Teams)
  • Familiarity and experience with Atlassian tools, specifically JIRA, Confluence, Tempo
  • Knowledge of the software development process
  • In-depth understanding of Agile Scrum and Kanban development frameworks
  • Capability to create and understand complex system architecture and network diagrams
  • Understanding of Agile project management process
  • Excellent written, verbal and public speaking communication skills
  • Excellent analytical thinking and problem-solving skills
  • Ability to understand highly complex systems that cross multiple functions and business units
  • Ability to apply in-depth knowledge for evaluation, modification, implementation and optimization of new or enhanced systems and business processes
  • Excellent interpersonal skills and the ability to develop relationships, manage stakeholder expectations, collaborate and build consensus within a team
  • Ability to provide excellent customer service
  • Excellent organizational skills with acute attention to detail
  • Ability to communicate with and make presentations to large and small groups from various levels of the organization
  • Ability to manage multiple responsibilities simultaneously, meet goals and work in a fast-paced, dynamic environment
Additional Information
  • This position is on-site at are Knoxville, TN Office. 
  • Travel required less than 5%
  • General office work requiring sitting or standing for long periods of time
  • All your information will be kept confidential according to EEO guidelines.

Application Instructions

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