Continuous Listening Program Manager

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Pilot is seeking an experienced and innovative Continuous Listening Program Manager to join us to help lead and evolve our programs. This role designs the systems and strategy to ensure our team members have opportunities to make their voices heard, and surface key themes and insights to our leaders to drive feedback-based improvements throughout the organization. In this role, you will be responsible for the successful execution of our enterprise-wide high visibility listening programs and function as a respected subject matter expert (SME) to our internal partners. You will be adept at working with internal stakeholders to understand listening needs, design and author employee surveys, analyze team member feedback, identify trends and patterns, and provide actionable insights and recommendations. You will work with various stakeholders, both within HR and across the organization, to answer critical business questions. Your contributions will inform our broader people strategy and ultimately support team members to do their best work to drive the long-term success of Pilot Company.

Essential Functions

1. Manage high visibility global listening programs, including engagement, onboarding, and other surveys.

2. Stay up to date with industry trends and best practices in employee listening to contribute to creating and maturing our overall strategy.

3. Work with key stakeholders to understand Listening goals and jointly develop content and methodology to ensure actionable information is collected.

4. Serve as internal expert on our survey platform (Qualtrics). Partner with HRIS team to utilize this platform to author and distribute surveys.

5. Analyze feedback within the platform and create summary dashboards, reports, and presentations to communicate findings and insights to the stakeholders.

6. Partner with the broader People Insights and other teams (e.g., Talent Development, DEIB, Consumer Insights, etc.) to synthesize data sources to ensure insights are holistic.

7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.

8. Ensure all activities are in compliance with rules, regulations, policies, and procedures. 9. Complete other duties as assigned.

• Five or more years of relevant experience (including managing employee survey programs). ·
• Bachelor’s degree or higher in Industrial/Organizational Psychology or similar field, or equivalent related work experience.

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines