Job Description

Company Description

Pilot Flying J is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.


Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pilot Flying J is part of the Pilot Company family of brands that keeps North America's drivers moving, including E-Z Trip, Mr. Fuel, One9 Fuel Stop, Pride, StaMart and Xpress Fuel.

Job Description

The purpose of this job is to lead a shift of team members in a Travel Center as well as to perform all position requirements for team members.

  • Process cash, credit, and debit transactions
  • Ensure quality service is delivered to every guest
  • Supervise and coach team members on shift; provide direction and take responsibility for team members work
  • Handle non-routine activities such as guest complaints, fuel spills, safety concerns, etc.
  • Use suggestive selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Contribute to the maintenance and cleaning of work area
  • Provide initial discipline with approval by General Manager
  • Complete end-of-the-day paperwork
  • Communicate any issues to the General Manager
  • Assist the General Manager in areas such as hiring, discipline, performance counseling, and termination
  • Perform other team member functions (e.g., cashier, maintenance, deli preparation, stocking, cleaning)
  • Ensure proper product stock levels to meet guest needs, food safety, and gross margin expectations
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned
  • High school diploma or equivalent certificate required
  • Minimum one year experience in a similar position preferred; a bachelor’s degree can be substituted for preferred supervisory experience
  • ServSafe certification required
  • Ability to complete basic business math computations and calculations


  • Possess conflict resolution and problem solving skills
  • Demonstrates excellent time and task management skills
  • Strong retail acumen focusing on sales and profit
  • Excellent communication skills with exceptional ability to provide and receive feedback
  • Ability to keep a positive demeanor even in difficult situations
  • Strong situational flexibility and adaptation skills to accommodate various job conditions, expectations, and personalities
  • Ability to lead a team and develop strong professional relationships
  • Demonstrates initiative and a strong work ethic
  • Ability to organize and prioritize to meet goals and initiatives
  • Ability to lead without real authority to discipline
  • Flexibility with schedule, available to work any time 24/7/365

Physical Requirements & Working Conditions:

  • Lift up to 30 pounds
  • Stand and walk for the duration of assigned shift
  • Stoop, bend, and reach
  • Exposure to various weather conditions and temperatures
  • Work around high and low temperature equipment (i.e., ovens, freezers)
  • Exposure to gasoline, diesel, propane, and cleaning chemical fumes
  • Slip, trip, and fall hazards
Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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