Job Description

Company Description

Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

 

Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description

The purpose of this job is to provide administrative functions to support deal processing and the Credit team.

Essential Functions 

  1. Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperwork
  2. Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities
  3. Support invoicing of direct bill (DB) and fleet customer accounts
  4. Maintain client files and perform Ascend account maintenance to include updates to customer information, billing service information, account statuses, and account security
  5. Track deals at various stages of the process and ensure expedient movement to completion
  6. Coordinate with Sales Department to ensure timely credit approval as well as anticipate, track and resolve customer credit issues 
  7. Collaborate with cross-functional teams including Accounts Receivable, Technology, Sales, billing card companies, store Team Members and other departments as needed
  8. Assist with implementation and testing of new programs and technology
  9. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  10. Ensure all activities are in compliance with rules and regulations
  11. Complete other duties as assigned
Qualifications
  • High school diploma or equivalent certificate required
  • Bachelor’s degree or a minimum of two years’ experience in a credit support position required

Specialized Knowledge

  • Basic level Microsoft Office skills required; intermediate level MS Office skills preferred
  • Beginner level CRM (preferred Salesforce) skills preferred
  • Knowledge of key concepts and terminology used in the trucking industry preferred
  • Knowledge of Pilot Flying J’s products and offerings preferred

Competencies 

  • Ability to set priorities, multitask and meet deadlines in a fast paced, dynamic environment
  • Excellent written and verbal communication skills
  • Strong organizational skills with attention to detail
  • Excellent customer services skills and ability to communicate in a professional manner with others on the phone, in person or by email
  • Strong interpersonal and listening skills with the ability to influence, negotiate and problem solve
  • Ability to quickly learn new technology and use technology to accomplish tasks
  • Ability to work in a team environment and build a strong internal network
Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule Weekly Pay

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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