Coordinator, Credit

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

The purpose of this job is to provide administrative functions to support deal processing and the Credit team.

1. Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperwork
2. Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities
3. Support invoicing of direct bill (DB) and fleet customer accounts
4. Maintain client files and perform Ascend account maintenance to include updates to customer information, billing service information, account statuses, and account security
5. Track deals at various stages of the process and ensure expedient movement to completion
6. Coordinate with Sales Department to ensure timely credit approval as well as anticipate, track and resolve customer credit issues
7. Collaborate with cross-functional teams including Accounts Receivable, Technology, Sales, billing card companies, store Team Members and other departments as needed
8. Assist with implementation and testing of new programs and technology
9. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
10. Ensure all activities are in compliance with rules and regulations
11. Complete other duties as assigned

• High school diploma or equivalent certificate required
• Bachelor’s degree or a minimum of two years’ experience in a credit support position required

Specialized Skills

• Basic level Microsoft Office skills required; intermediate level MS Office skills preferred
• Beginner-level CRM (preferred Salesforce) skills preferred
• Knowledge of key concepts and terminology used in the trucking industry preferred
• Knowledge of Pilot Flying J’s products and offerings preferred

Competencies

• Ability to set priorities, multitask and meet deadlines in a fast-paced, dynamic environment 
• Excellent written and verbal communication skills
• Strong organizational skills with attention to detail
• Excellent customer services skills and ability to communicate in a professional manner with others on the phone, in person or by email
• Strong interpersonal and listening skills with the ability to influence, negotiate and problem solve
• Ability to quickly learn new technology and use technology to accomplish tasks 
• Ability to work in a team environment and build a strong internal network

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay
• All your information will be kept confidential according to EEO guidelines