Coordinator I, Employee Relations

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to perform essential clerical and administrative functions for the Employee Relations Services team.

• Provide administrative support to the team
• Create and assign cases to ERS team members
• Collaborate with ERS Specialists to resolve team member and guest issues.
• Monitor various email boxes (ERS, background check, PFJ Listens, SNOW); create cases in Navex and respond to inquiries
• Monitor and review background and MVR results; escalate when necessary; create weekly background check failure report; aid with annual MVR process and reporting
• Update the alignment each month and locations each quarter
• Compile weekly compliance reports related to corrective action and background check
• Aid with the planning of orientation for new hires, annual ERS team meetings and other meetings as needed
• Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats
• Arrange conference, meeting, and travel reservations
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• All other duties as assigned

• High school diploma or equivalent certificate required
• Associate or bachelor's degree preferred
• Minimum one year's experience working in an office setting preferred
• Basic Microsoft Office skills required; intermediate skills preferred
• Strong Microsoft Excel skills required to include advanced formulas, pivot tables and graphs
  Good written and verbal communication skills
• Ability to work and complete tasks in a fast-paced, dynamic environment
• Strong organizational skills with attention to detail and accuracy
• Ability to work as a member of a team as well as independently
• Good problem solving skills
• Ability to adjust to changing circumstances and priorities
• Demonstrate integrity and ethical behavior including but not limited to confidentiality

• Travel less than 5%
• General office work requiring sitting or standing for long periods of time
• Able to lift up to 30 lbs
• Able to work evenings, weekends and odd hours as needed