Job Description

Company Description

Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.


Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description


The purpose of this job is to connect field management, senior leadership, legal, and brands by acting as a liaison for communications, site development procedures, and loyalty program inquiries.


Essential Functions

1. Coordinate documentation for site development approvals between brand, company legal department, and senior leadership

2. Analyze loyalty program data, create reports, and offer senior leadership recommendations on modifications

3. Collaborate with brand, marketing, and store managers to determine merchandising and promotional displays

4. Create merchandising guides and communication for store level team members 

5. Collaborate with internal and external merchandising teams to coordinate collateral materials for promotions

6. Ensure brand and restaurant evaluations are completed and inform senior leadership of results

7. Audit financial reports, royalty programs, and reconcile inbound and outbound payments

8. Coordinate business meetings and conferences

9. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

10. Ensure all activities are in compliance with rules, regulations, policies, and procedures

11. Complete other duties as assigned



· High school diploma or equivalent certificate required

· Bachelor’s degree in hospitality management, communications, marketing, or merchandising preferred

· Minimum one year marketing, merchandising, or hospitality management experience required; Pilot Flying J experience preferred


Specialized Knowledge

· Intermediate Microsoft Office skills, advanced Excel

· Basic knowledge of financial reporting



·       Ability to analyze data

·       Ability to work in a team environment

·       Attention to detail

·       Develop relationships with brand partners

·       Demonstrate ability to be creative and innovative

·       Ability to multitask

·       Excellent written and verbal communication skills

·       Demonstrate consistency and reliability

·       Ability to plan and organize projects, meet deadlines, and manage time



Travel required less than 5%


Physical Requirements & Working Conditions

· General office work requiring sitting or standing for long periods of time

Additional Information

All your information will be kept confidential according to EEO guidelines.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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