Job Description

The purpose of this job is to produce billing invoices, verify accuracy of amounts due to Pilot Flying J (Pilot) and resolve any discrepancies between customers and the company.

1. Generate invoice documents from server-based report generating software and send to customer via email
2. Adjust invoicing formats as needed to conform to specific customer portals and requirements
3. Run exception reports from the ticketing system (e.g., TMW) to validate accuracy of ticketing data, revenue and expense data, and work with internal teams (e.g., ticketing, dispatch) to resolve errors
4. Evaluate customers’ invoices or payment files and determine any rates, mileages or volume discrepancies that should be challenged
5. Investigate customer-perceived billing issues and negotiate with customers on data elements and documentation that support billing
6. Utilize receipt of Pilot’s weekly accounts receivable file and follow up with non-paying customers, alerting management to any account aging concerns
7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
8. Ensure all activities are in compliance with rules, regulations, policies, and procedures
9. Complete other duties as assigned

* High school diploma or equivalent certificate required
* Associate degree in business or accounting preferred
* Minimum two years’ experience in a financial or accounting role for a medium to large company preferred

* Intermediate Microsoft Office skills including Excel required
* Experience running reports from an enterprise computing system (e.g., SAP, Cognos, Hyperion)
* Basic understanding of trucking industry terminology and operations
* Excellent written and verbal communication skills
* Ability to prioritize, execute tasks and meet deadlines
* Ability to provide excellent customer service
* Strong problem solving and critical thinking skills
* Ability to take initiative and work independently, and with a team

6100 W Plano Pkwy

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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