Job Description

Company Description

Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description

Do you enjoy developing relationships and providing excellent customer service?  Do you have a passion for being to 'go to' person?  Are you bilingual, speaking both English and Punjabi?  If so, Pilot would like to hire a Customer Sales Support team member to develop and maintain relationships with customers, whose fleet sizes are greater than 60 vehicles, and support the activities of Pilot Flying J’s (PFJ) outside sales representatives.

  • Provide support for customers whose fleet size is greater than 60 vehicles by developing customer relationships over the phone, with the goal of growing accounts and increasing PFJ revenue.
  • Plan customer phone calls by defining the objective and preparing questions to move the customer toward the sales objective.
  • Assist Sales team with account planning, developing the value proposition, managing accounts towards SMART goals and non-administrative customer preparation. 
  • Execute deals and provide analysis and reporting for outside sales representatives and sales leadership project initiatives 
  • Assist the Credit department in preparing for and resolving customer issues
  • Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
  • Collaborate with Sales team to identify business opportunities
  • Perform administrative functions for customers and outside sales team
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
Qualifications
  • High school diploma or equivalent certificate required
  • Bachelor’s degree or a minimum two years’ experience in sales support preferred
  • Intermediate Microsoft Office skills
  • Intermediate skills with a CRM (preferred Salesforce), PRS leads and other company software preferred
  • Must be bilingual, speaking Punjabi and English
Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • Employee Fuel Discount 
  • 401(k) and Flexible 
  • Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Weekly Pay
  • Team Member Fuel Discount
  • All your information will be kept confidential according to EEO guidelines
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Application Instructions

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