Job Description

The purpose of this job is to provide support for the various applications, processes, data, and reports utilized by the company, guests, and vendors; develop fixes, features, and enhancements for new and existing applications.

Essential Functions
1. Create and develop new application software as well as develop features and functionality for existing software under direction from management or senior team members
2. Add features, fixes, and enhancements to new and existing applications, processes, and reports; identify technology to use and determine solution for development of new features and enhancements
3. Troubleshoot and analyze issues with applications, processes, data, and reports; determine appropriate action to follow to resolve issues
4. Test application code, features, functionality, and fixes; provide quality assurance (QA) for developers as needed
5. Collaborate with Developers, Business Analysts, and users to assist in supporting day-to-day business functions
6. Create new documentation and update existing documentation for IT systems and process; determine the related format, process, and diagrams to be used in the creation of materials
7. Assist team members through mentoring, collaboration, and code review
8. Collaborate with business users to define and/or clarify requirements for new or modified features
9. Train support staff and other team members on the proper use and troubleshooting of software applications
10. Code, test, debug, document and implement web applications using a variety of languages and platforms
11. Develop features and functionality for new and existing software applications
12. Provide support for existing software applications, including troubleshooting and bug fixes
13. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
14. Ensure all activities are in compliance with rules, regulations, policies and procedures
15. Complete other duties as assigned

Qualifications
1. Associate degree or equivalent work experience required; bachelor’s degree preferred, preferably in computer science or MIS
2. Microsoft .Net development experience preferred
3. Minimum three years’ experience in application development
Specialized Knowledge
* Working knowledge of Microsoft Windows including Microsoft Office (Outlook, Excel, Word, etc) required
* Windows Systems Administration and batch scripting preferred
* Working knowledge of HTML and Java Scripts required
* Skilled in PL/SQL or T/SQL and basic DBA skills required
* Demostrated knowledge of software development in a modern programming language required
* Demostrated knowledge of C# and/or VB.Net preferred
* Knowledge of SQL and the ability to write and understand moderately complex queries preferred
* Experience using a variety of languages and platforms such as HTML, Java, JSP, AJAX, JavaScript, ASP, CGI, Perl, XML, Node.js, .NET, or Xamarin
* Understand and adhere to software development standards, guidelines, and protocols
Competencies
* Ability to write and understand moderately complex programming queries
* Ability to understand moderately complex business and technical solutions
* Ability to multi-task and handle changing priorities
* Ability to self-motivate and meet tight deadlines
* Ability to work in a team environment
* Strong verbal and written communication skills




5508 Lonas Rd
Knoxville
TN

Application Instructions

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