Job Description

Company Description

Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.


Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description

The purpose of this job is to create training materials for deli operations, manage the rollout of training materials for all food products, and support the goal of increasing Pilot Flying J’s (PFJ) Deli sales and gross profit dollars.

Essential Functions

  1. Create and maintain all food and beverage training cards (e.g., prep cards, station/standard cards, portion cards, cleaning cards)
  2. Coordinate all functions of Central Location Testing for new product development from recruitment to reporting
  3. Assist with R&D activities to include working in the test kitchen
  4. Manage all new and existing recipe costs as it relates to Gross Profit Margin.
  5. Implement the team’s project management process, Stage Gate (SG), by following all SG processes and procedures and supporting the product development process through procedural documentation
  6. Deliver clear and concise communication to SSC teams; maintain own knowledge of industry recipe and product pattern language to incorporate in communication
  7. Collaborate with internal and external partners to support the development and testing of new and innovative food and beverage products
  8. Participate in industry events that add value to the company’s business planning process
  9. Visit stores to engage guests and team members in category directional feedback on products and promotions
  10. Monitor Deli food item sales and financial performance; drive and execute training strategy to meet or exceed annual sales and profit budgets
  11. Study industry and category trends to support the department’s planning and development process
  12. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  13. Ensure all activities are in compliance with rules, regulations, policies, and procedures
  14. Complete other duties as assigned
  • High school diploma or equivalent certificate required
  • Bachelor’s degree in business or related field of study preferred
  • Minimum two years’ operations or related business experience required; five years’ experience preferred
  • ServSafe certification preferred

Specialized Knowledge

  • Intermediate Microsoft Office skills
  • Intermediate Adobe Creative Suite skills
  • Intermediate knowledge of HACCP and FDA regulations


  • Excellent written and verbal communication and presentation skills
  • Ability to take initiative, work independently or collaboratively with a team
  • Ability to think strategically and analytically in day-to-day decisions and long-range planning
  • Ability to manage multiple tasks simultaneously and mentor others on the team to do the same
  • Excellent interpersonal skills and ability to work with a diverse team
  • Ability to model agility and work effectively in a fast-paced, frequently changing business environment
  • Ability to adapt to new technologies
Additional Information

All your information will be kept confidential according to EEO guidelines.

Travel required is less than 25%.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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