Job Description

* Excellent safety and attendance performance is expected.
* Ability to drive a service truck to an onsite location where guest is broke down. Some locations are inside and others are on the side of a highway. Also expect working in variances of exposure to heat and cold temperatures.
* Assist in the upkeep and image of the service truck including organization of side boxes, stocking truck, washing inside/outside/truck bed and performing minor service repairs.
* Learn how to use computer terminal for invoicing repairs and tire work completed for our guests.
* Proper detailing of work completed using Complaint, Cause & Correction to advise customer of what we have performed, advice on further repairs needed but declined, improper repairs or partial repairs against our advice to protect location against warranties that can lose guest trust and incur warranties.
* Staging of trucks to recognize time waiting targets are achieved and promise made to guests are met.
* Understanding Commercial Truck Tire Brands, Models & Sizes. This includes Super Single 445/455 and different load range.
* Able to remove and install, mount and dismount; multi piece, drop center, wide base and semi-drop center rims.
* Proper inflation of commercial truck tires as required by load restrictions and guest special instructions.
* Determine safe tire repair conditions.
* Use Remove - Inspect - Snug - Torque procedures when installing wheel assemblies to determine worn, mis-matched, cracked or broken components are determined and replaced.
* Provides documentation to the Manager for all commissions and other incentives as required.
* Endeavors to communicate with every guest to insure expectations are met and opportunities for add on sales are identified and pursued.
* Presents a professional, friendly and courteous image to guests and team members, even when handling non-routine situations.
* Greets every guest at their vehicle when at all possible to obtain the vehicle information and type of service.
* Maintains product knowledge for all inventory items so as to be able to explain features and benefits and over come objections.
* Assesses value of trade-in tires and provides quotes to the customer within guidelines set by the Shop Manager.
* Ensures all transactions are handled according to company policy.
* Assures security of cash drawer and inventory (parts & tires) during shift.
* When entering the shop safety glasses must be worn at all times. It is required to pay close attention to safety practices in bay like Lock Out / Tag Out, wheel chocks and jack stands are in use.
* Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must maintain a valid driver’s license at all times.
* Must be able to pass a pre-employment drug screen.
* High School GED.
* Pass a background check of SSN verification, DMV report, criminal background and work history.
* Be result oriented and take pride in exceeding targets.
* Self-motivated to do the right thing and to create opportunities in sales even when direct supervision is not present.

This position will require someone with:


The basic duties of this position include:



Application Instructions

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