Job Description

Company Description

Pilot Flying J is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pilot Flying J is part of the Pilot Company family of brands that keeps North America's drivers moving, including E-Z Trip, Mr. Fuel, One9 Fuel Stop, Pride, StaMart and Xpress Fuel.


Job Description

Onsite position in Roswell, GA

Are you looking for a career not a job? Are you tech savvy with some customer service experience? If so, Pilot Company is looking to hire Guest Services Representatives in Roswell, GA to respond to call center incoming calls and emails ensuring a superior guest experience. The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience. We have multiple Shifts Available and these are onsite positions

Here's what you will do on this team!

  • Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
  • Accept parking reservations and process payment for various services offered
  • Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
  • Maintain knowledge of all services offered at company Travel Centers
  • Maintain working knowledge of all company software aligned with guest or team member needs
  • Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • High school diploma or equivalent certification required
  • Experience in retail operations or call center preferred
  • Intermediate MS Suite skills
Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • Employee Fuel Discount 
  • 401(k) and Flexible 
  • Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Weekly Pay
  • Team Member Fuel Discount
  • All your information will be kept confidential according to EEO guidelines

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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