Job Description

Company Description

Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.


Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description

The IT Change Control Manager will lead our IT Change Control Operations. They will play a vital role in defining and managing the IT Change Management process across the organization. They will ensure Changes are accurately logged, reviewed, and approved, while maintaining and enforcing the processes and procedures that govern IT Change Management. This role will drive IT Change communication and planning across the IT and Business organizations. The main function of this role is to foster production stability and change enablement.

  • Manage and coordinate all meetings and activities necessary to control, track and audit IT Changes. This includes leading the daily Change Advisory Board (CAB).
  • Conduct other regularly scheduled and emergency meetings.
  • Monitor all departments for compliance with Change Management policies and procedures, and provide Team Member instruction, as required to maintain compliance.
  • Drive the reduction on the number of expedited Changes due to lack of planning.
  • Develop and distribute reports and visual dashboards related to all Change activities. Establish KPIs and hold teams accountable to meeting those.
  • Act as the point of reference for questions, problems, suggestions about the Change Management system, then adapt as required, Education, Process, Procedure, Tooling, etc.
  • Drive faster adoption of IT Change Control across the organization.
  • Work closely with Security, QA, Dev, and Data teams to coordinate and manage Change Requests through all phases of their lifecycle.
  • Provide Change Management procedure, tool training, and ongoing education, as necessary.
  • Facilitate leadership collaboration to distinguish Change Management process changes and roadmap.

·        Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

·        Ensure all activities are in compliance with rules, regulations, policies, and procedures.

  • ·        Bachelor’s degree in Technology, Business or related field preferred
  • ·        Knowledge of ITIL and ITSM best practices
  • ·        Knowledge of data analysis
  • ·        Familiar with IT reporting structures

Specialized knowledge: ·      

  • Advanced level Microsoft Office skills
  • ·       Knowledge of IT Change Control processes
  • ·       Knowledge of software delivery and practices (Scrum, Waterfall, Kanban, etc.)
  • ·       Jira and Confluence knowledge preferred


  • Ability to think critically and analyze
  • ·       Ability to influence without direct authority
  • ·       Excellent written and verbal communication skills
  • ·       Strong business acumen and presentation skills
  • ·       Ability to demonstrate leadership through activities such as directing meetings and coaching other team members
  • ·       Ability to work in a fast-paced, dynamic environment while managing multiple priorities to meet deadlines

Travel / working conditions: ·   

  •     Travel required less than 5%
  • ·       General office work requiring sitting or standing for long periods of time
  • ·       If necessary, work hours outside of normal business operations (i.e. before 8am, after 5pm)
Additional Information

All your information will be kept confidential according to EEO guidelines.

Application Instructions

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