Lead Analyst, Retail Technology

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to provide ongoing support and maintenance of the company’s marketing technology systems

1.  Direct the management and documentation of escalated issues by gathering and analyzing additional information
2. Design Loyalty systems hardware and software solutions
3. Manage and package releases and hotfixes for the purpose of deployment
4. Lead the testing of new programs, platforms, and integrations
5.  Direct Analyst I and Analyst II team members in troubleshooting and resolving all Loyalty system issues
6. Collaborate with vendors to identify and resolve current bugs and issues and introduce new functionality
7.  Create and maintain documentation related to new Loyalty integrations and use cases
8. Oversee the deployment of Loyalty hotfixes and upgrades
9. Maintain non-Production software and hardware environments
10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
11.  Ensure all activities are in compliance with rules, regulations, policies, and procedures
12. Complete other duties as assigned

• High school diploma or equivalent certification required
• Bachelor's degree or equivalent experience preferably related to computer science and technology
•  Minimum eight years’ experience with retail technology and/or digital marketing platforms and second level support in identifying and troubleshooting system issues preferred
• Working knowledge of Microsoft Windows including Microsoft Office
•  Working knowledge of Microsoft SQL Server Express and ability to script SQL queries
• Experience with Loyalty technologies preferred but not required Competencies ·
• Excellent organizational, troubleshooting, analytical, and diagnostic skills in order to quickly identify and resolve system issues 
• Ability to work unsupervised or with moderate oversight of managers and senior team members · Ability to take ownership of various projects and problems, set and meet deadlines, and prioritize tasks in order of importance and impact to the business
•  Work well under pressure and maintain a high level of customer service
•  Strong written and verbal communication skills
•  Ability to communicate clearly with internal teams, customers, and vendors
•  Continue to develop professional expertise, and apply company policies and procedures to resolve a variety of issues
• Exercise judgment within defined procedures and practices to determine appropriate action

• Lift up to 50 pounds
• Lift and move POS and other hardware as necessary
• Sit or stand for long periods of time · Work flexible hours in system critical situations
•  Provide on call support after hours and weekends
• Travel required less than 10%