Job Description

**Please note that this is a temporary 6-month contract position to assist with a major roll out. Primary duties will include: working with onsite technicians to replace and upgrade network hardware equipment including routers and switches, convert store registers and other devices to a new virtual software implementation, and make configuration chances in Cisco IOS and Microsoft Windows environments.**

The purpose of this job is to provide support for all store networks and all store primary and secondary wide area network (WAN) connections.

Responsibilities:

·Ensure store networks and networked store devices remain on-line 24/7/365; minimize downtime by working with internet service providers (ISPs) to facilitate repairs as quickly as possible

·Plan, evaluate, install, and reconfigure hardware and software elements of network

·Provide ongoing monitoring of network activities

·Isolate and resolve routine network problems and issues

·Collaborate with internal and external service users and providers to resolve network performance and reliability issues

·Facilitate communication between ISPs and local exchange companies (LECs)

·Assist in rolling out projects for Security, Server, and Network teams; support internal projects as needed

·Support distribution level campus network; provide VPN support

·Provide support for campus phones

·Program network equipment

·Create and edit, with oversight, active directory account for new users including employees, contractors, and vendors

·Participate in training provided by Infrastructure Support level II’s

·Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

·Ensure all activities are in compliance with rules, regulations, policies, and procedures

·Complete other duties as assigned

Requirements:

·Associate degree in computer science or network related field required

·Bachelor’s degree in computer science or network related field preferred

·Entry level network knowledge

·CCENT, A+, or Network + certifications preferred

·Excellent written and verbal skills

·Excellent problem solving skills

·Ability to multitask

·Ability to handle stressful situations

·Ability to work in a team environment

·Demonstrated reliability



    9016 Cross Park Dr
    Knoxville
    TN

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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