Job Description

Join Pilot Flying J as a Network Operations Technician

The purpose of this job is to provide support for all storenetworks and all store primary and secondary wide area network (WAN)connections.


Please note the shift for this position:

Weekend Night Shift

Friday Night,Saturday Night, Sunday Night, 8:00 pm - 8:00 am

Pickup Shift onTuesday, 5.5 hours of candidate’s choosing



·Ensure storenetworks and networked store devices remain on-line 24/7/365; minimize downtimeby working with internet service providers (ISPs) to facilitate repairs asquickly as possible

·Plan, evaluate,install, and reconfigure hardware and software elements of network

·Provide ongoingmonitoring of network activities

·Isolate and resolveroutine network problems and issues

·Collaborate with internaland external service users and providers to resolve network performance andreliability issues

·Facilitatecommunication between ISPs and local exchange companies (LECs)

·Assist in rollingout projects for Security, Server, and Network teams; support internal projectsas needed

·Supportdistribution level campus network; provide VPN support

·Provide support forcampus phones

·Program networkequipment

·Create and edit,with oversight, active directory account for new users including employees,contractors, and vendors

·Participate intraining provided by Infrastructure Support level II’s

·Model behaviorsthat support the company’s common purpose; ensure guests and team members aresupported at the highest level

·Ensure allactivities are in compliance with rules, regulations, policies, and procedures

·Complete otherduties as assigned


·Associate degree incomputer science or network related field required

·Bachelor’s degreein computer science or network related field preferred

·Entry level networkknowledge

·CCENT, A+, orNetwork + certifications preferred

·Excellent writtenand verbal skills

·Excellent problemsolving skills

·Ability tomultitask

·Ability to handlestressful situations

·Ability to work ina team environment



9016 Cross Park Dr

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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