Job Description

At Pilot Flying J, our care and commitment to our team members comes from a deeply rooted history that started nearly 60 years ago. Since that opening we have celebrated many accomplishments and have stayed true to our mission of "Connecting people and places with comfort, care and a smile at every stop." Join our challenging, fast-paced work environment at our corporate headquarters based in Knoxville, Tennessee and you’ll work alongside industry-leaders and benefit from our record-setting growth.

In Addition, Pilot Flying J offers benefits to all Team Members. From health benefits (Medical, Vision, Dental, HRA and FSA), to financial (Competitive Salaries, 401k, Tuition & Adoption Reimbursement, Paternity Leave), as well as progressive technology, on-site fitness center/classes, access to leadership, and career advancement. At Pilot Flying J, we have abundant opportunities for all team members!

The purpose of this job is to lead the Parts and Services Solutions (PSS) retail category and manage the category (or categories) of products with the goal of increasing sales and gross profit dollars.

Essential Functions

1. Develop annual category plan and three-year strategic vision for each category; generate and present annual budget plan for review by PSS senior team

2. Lead vendor process including review of new and existing products, business planning, cost negotiations, contract execution, and supply chain management

3. Maintain own knowledge of trends and changes in the industry and acquire market intelligence to develop and modify business strategies

4. Provide detailed analysis of category performance including areas of product assortment, pricing, promotions, and price changes

5. Track sales trends, review margin, monitor inventory turns and coordinate product distribution

6. Maintain in-depth knowledge of all contracts and obligations to ensure that both PSS and vendor adhere to the agreed-upon term and spirit of the contract or agreement

7. Maintain competitive analysis, including competitive store and market visits

8. Maintain open communication and positive relations with vendors and suppliers to support existing contracts and to maintain retail inventory

9. Participate in industry events that add value to business planning process

10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

11. Ensure all activities are in compliance with rules, regulations, policies, and procedures

12. Complete other duties as assigned


* Bachelor’s degree required

* Minimum of five years’ retail/product management experience preferred

* Intermediate Microsoft Office skills

* Minimum 5 years’ experience in general merchandise or related products preferred


* Excellent written, verbal and listening communication skills

* Ability to think strategically and analytically in day-to-day decisions and long-range planning

* Ability to work independently or collaboratively on tasks

* Excellent problem-solving skills within a deadline driven environment

* Strong attention to detail and accuracy

* Ability to negotiate and influence others

* Ability to multi-task and prioritize in a fast-paced, dynamic environment

* Detail oriented with the ability to prioritize and manage multiple projects simultaneously

* Ability to analyze data and provide insights from data

* Comfortable with changing technology

4833 Lumber Lane

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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