Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this job is act as Subject Matter Expert (SME) for EMV Conversions and Omni Enablement.

EMV Conversions

This includes but is not limited to:

  1. Logon into each store/pump and verify what is needed for EMV Conversion.
  2. Verify services such as Point-To-Point Encryption (P2PE), Contactless, Media, and others are functioning
  3. Enable and troubleshoot EMV as needed
  4. Verify EMV conversions for New Store Openings (NSO’s) and Pump Upgrades 
  5. Monitor EMV Fallback Report and Troubleshoot systems not functioning
  6. Work with Technology teams to escalate issues as needed

Omni Enablement

This includes but is not limited to:

  1. Enable Omni Media when sites are ready
  2. Enable and troubleshoot Omni as needed
  3. Work with Technology Teams to address any issues as needed
  4. Work with 3rd party teams for enablement and enablement issues

* High school diploma or equivalent certification required

* Associate degree in technology preferred

* Minimum five years’ company help desk experience required Specialized Knowledge

* Working knowledge Microsoft operating systems

* Fueling systems knowledge

Additional Information

All your information will be kept confidential according to EEO guidelines.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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