Job Description

Company Description

Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description

The purpose of this job is to support, maintain, and improve bank card, fleet card, and check payment processing (200 plus forms of payment), settlement, reconciliation, and the customer payment experience within the company enterprise

  • Provide escalated support and assist with the management of the payments system operations and environment
  • Manage troubleshooting and analysis of escalated issues with existing payments components, applications, processes (including funding), data, files, and reports; determine appropriate actions to take and direct additional Analyst I and Analyst II activities as needed; follow through to ensure resolution of issues
  • Participate in strategic planning by providing recommendations on direction for current system enhancements, new features, or functionality
  • Recommend and maintain operating standards for all company payments environments
  • Manage Payments team involvement with multi-partner projects and perform payments related project activities including requirements definition, design, validation, implementation, and support activities through all phases
  • Lead payments production support issue resolution and related projects including scripting, component, and database updates
  • Work with vendors to define existing functionality enhancements or new functionality required to support business objectives; review specifications, manage installation, validation, and implementation of updates across development, test, quality assurance (QA), and production
  • Provide direction and assistance to Payments team members with task execution through collaboration, mentoring, and review
  • Serve as escalated point of contact and subject matter expert for business users and support teams for issues related to use of payments systems
  • Ensure vendor expectations are met and the company’s priorities are maintained
  • Create new documentation or maintain existing documentation for payment system projects, environment components, implementations, training, and procedures
  • Review and analyze payments system performance (processing and database) to identify improvement opportunities across systems; propose solutions
  • Bachelor’s degree, or equivalent experience preferably related to computer science and technology required
  • Experience within the convenience and petroleum industry and/or commercial fueling preferred
  • Experience with ACI Worldwide Postilion preferred Specialized Knowledge
  • Working knowledge of Microsoft Windows including Microsoft Office
  • Working understanding of EFT technology and systems
  • Advanced knowledge of Microsoft SQL Server and ability to perform advanced scripting, complex database querying, and report development
  • Experience with an onsite payments system or advanced understanding of retail payments or commercial payments processing environments
  • Ability to understand payments messaging specifications including ISO 8583, VISA, American Express, etc.
  • Working knowledge of coding languages .NET, VB, etc. preferred
Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) and Flexible Spending Accounts
  • Onsite Gym and Cafe
  • Tuition Reimbursement
  • Weekly Pay
  • All your information will be kept confidential according to EEO guidelines 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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