Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this job is to develop, implement, and assess the effectiveness of training solutions for Pilot’s Talent Development team.  This role is responsible for supporting training programs end to end, including administrative/logistical responsibilities and facilitation with emphasis on leadership development.

  1. Support the curriculum development and training delivery for the Talent Development team using various formats (i.e., instructor-led, virtual, eLearning, etc.)
  2. Conduct needs assessment and analysis to identify development needs and define learning and performance objectives
  3. Create blended learning content aligned with learning objectives
  4. Partner with subject matter experts and other internal stakeholders (e.g., department leadership, Human resources staff) to identify needs, develop training content, and deliver most appropriate solutions
  5. Apply methods to evaluate and improve the effectiveness and impact of training Team Member performance
  6. Manage existing programs; make timely updates based on internal stakeholder feedback and changes in process or business needs
  7. Facilitate leadership development and team effectiveness interventions
  8. Lead training projects to include developing proposals for learning solutions and managing stakeholders, timelines, and communications to achieve desired outcomes
  9. Maintain awareness of industry developments and Pilot’s business to provide relevant and timely solutions
  10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  11. Ensure all activities are in compliance with rules, regulations, policies, and procedures
  12. Support other responsibilities as assigned
  • Bachelor’s degree required, preferably in I/O psychology, human resources, adult education or related field.  Master’s degree preferred
  • Minimum 5 years’ experience developing training content required
  • Recognized professional training certifications preferred
  • Formal leadership experience preferred (This position will not have direct reports, but will support leadership development programs.)
  • Intermediate to advanced Microsoft Office skills
  • Familiarity with software for development of training and multi-media content preferred (e.g., video, desktop publishing, LMS, etc.)
  • Knowledge of principles and methods for curriculum and training design
  • Knowledge of teaching and instruction for individuals and groups
  • Knowledge of assessment and measurement of training effectiveness and impact (e.g., Kirkpatrick, ROI Institute, etc.)
  • Knowledge of adult learning theory and application required
  • Excellent written, verbal and interpersonal communication skills
  • Demonstrated proficiency in applying critical thinking skills to assess and solve training and performance challenges
  • Strong presentation and facilitation skills
  • Ability to work both independently as well as collaboratively in a cross-functional team
  • Ability to meet goals and objectives in a dynamic environment
Additional Information



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online