Supervisor, Facility Service Technicians

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Pay Rates Starting between: $77,000 - 90,000 / year

The purpose of this job is to supervise the facility service technician team and the daily operation of the service technician program.

• Oversee, lead, and set priorities for service technicians
• Select, coach, train, and develop direct reports, to include appraising job performance in conducting performance reviews
• Distribute repair jobs for service technicians; offer direction and guidance
• Follow up on work orders to ensure proper closure procedures were followed and manufacturer guidelines are met
• Audit and approve expense reports, purchase cards, time sheets, GPS records, and work orders; reconcile expenses and correct accounting codes
• Communicate daily with above store leadership with regard to the resolution of maintenance and repair issues
• Collaborate with interdepartmental groups to ensure teams are aware of work order statuses
• Track technicians’ hours, work orders, and closed service calls daily; provide end of month report for accounting
• Track technicians’ vehicle usage, registration, insurance, and service needs; advise service technicians when services are due and follow up on completion
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

• High school diploma or equivalent certificate required
• Bachelor’s degree in logistics or project management preferred
• Minimum two years’ management experience preferred

This role is part of the SC Fuels team - a pilot company