Supervisor, Mailroom

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to provide front line support for day-to-day mailroom activities.

In this role you will:

1. Supervise and direction and support to mailroom team; coordinate and deliver all incoming, outgoing, intercampus mail; direct last-minute requests
2. Manage and create overnight shipping accounts (EDI); work directly with our FedEx Account Manager to resolve discrepancies
3. Maintain departmental post office boxes, permits, and expense records; reconcile transactions for shipping, handling, and supply
4. Reconcile overnight shipping and postal service discrepancies allocated to travel centers; perform chargebacks
5. Resolve shipping or postal discrepancies for campus personnel and vendors; ensure incorrect or undeliverable mail is returned or revised
6. Provide assistance and recommendations to team members for postal service options, comparative costs, and delivery methods
7. Perform periodic inventory reconciliation of supply items and postage
8. Create shipping accounts for all corporate offices, regional managers, and travel centers; reconcile incorrect parcel shipments
9. Maintain a training program for all suspicious packaging and reporting methods
10. Provide pickup, delivery, and personal courier services for the executive staff; set up meeting spaces for training and special events
11. Establish a point-of-contact and location for incoming and outgoing mail for all departments

• High school diploma or equivalent certificate required
• Valid Tennessee state driver’s license required
• Minimum three years’ mailroom experience required
• Intermediate Microsoft Office skills
• Proficient in mathematical calculations
• FedEx Ship Manager
• Excellent written and verbal communication skills
• Customer service oriented
• Ability to collaborate and work as a member of a team
• Strong attention to detail
• Ability to work in heavily populated areas during normal work hours
• Ability to multitask
• Strong organizational skills
• Ability to direct team member activities
• Lift and move 50 pounds
• Ability to load and unload vehicles
• Exposure to inclement weather

•    Nation-wide Medical Plan/Dental/Vision
•    401(k) Flexible Spending Accounts
•    Adoption Assistance
•    Tuition Reimbursement
•    Weekly Pay