Job Description

The purpose of this job is to work collaboratively with subject matter experts including developers, testers, product owners, support analysts, and end users to analyze requirements, understand and document system processes and functions for both existing systems and new initiatives.

Essential Functions 

1. Write, edit, and maintain system and process related documentation including data flows, systems architecture, business procedures, support, and end user functionality consistent with technical documentation standards

2. Create requirements, mockups, training material, data flows, diagrams, and company glossary

3. Communicate with business and IT team members, provide updates and project status, and conduct training at meeting venues

4. Analyze and understand business systems, product requirements, user and support requirements

5. Determine project priorities, document format, document control, storage methods, and training methodologies

6. Identify software programs to use in document creation

7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

8. Ensure all activities are in compliance with rules, regulations, policies, and procedures

9. Complete other duties as assigned


* Associate degree in business management, IT, journalism, or technical writing required

* Bachelor’s degree preferred

* Minimum three years’ experience in related field required

Specialized Knowledge

* Advanced Microsoft Office skills

* Advanced Microsoft Visio skills


* Ability to manage multiple priorities across projects and departments

* Strong written and verbal communication skills

* Ability to facilitate discussions

* Strong analytical thinking and problem solving skills

* Ability to translate and communicate technical concepts to meet the learning needs of technical and non-technical users

* Ability to analyze processes

* Well organized with attention to detail

* Ability to work in a fast-paced environment and handle multiple projects simultaneously

* Ability to work in a team environment and provide excellent customer service



5508 Lonas Rd

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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