Tenant Associate Manager

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The Tenant Manager is responsible for the dedicated management of tenant relationships and ensuring compliance with lease obligations within Pilot's real estate portfolio. This role serves as the primary point of contact for assigned tenant groups, facilitating smooth operations, addressing tenant requests, and contributing to the overall efficiency and profitability of the managed properties. The position plays a critical role in shaping strategy, managing legal risk, and ensuring compliance across the enterprise.

1. Maintain updated tenant contact lists and accurate lease data.
2. Know, understand and ensure compliance with tenant lease obligations.
3. Establish and maintain ongoing communication with tenants, serving as their primary point of contact.
4. Administer leases for assigned tenant groups including assignments, renewals, extensions, terminations, etc.
5. Manage and negotiate tenant requests such as facility improvements, subordinations, financing documents, etc. and coordinate the same across the organization.
6. Facilitate new tenant onboarding including collection of information and coordination across internal teams to confirm financial and reputational background.
7. Reduce enterprise risk by developing and managing processes and standards for tenants and site inspections for the same.
8. Use discretion and creativity in resolving tenant disputes.
9. Support internal projects by ensuring Pilot’s contractual obligations to tenants on various properties and obtaining consent and providing notice as necessary.
10. Work closely with asset managers to manage tenants
11. Manage vacancy and move-out/move-in processes.
12. Coordinate with internal teams to develop strategies for vacant tenant spaces.
13. Use discretion in administering leases with respect to tenant defaults and manage evictions as necessary.
14. Analyze tenant performance and risk factors and make recommendations regarding the same.

• Bachelor degree preferred.
• Experience with tenant relationship management preferred.
• Strong organizational and communication skills
• Ability to effectively resolve disputes and manage tenant expectations.

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines