Job Description

The purpose of this job is to dispatch certified truck care techniciansto provide assistance for Guests in need of emergency roadside assistance andto coordinate repair resources required for safe and timely resolutions.


*    Respond to phone calls from professional drivers andidentify the type of repair and assistance needed to resolve their emergencybreakdowns; arrange towing service when necessary

*    Dispatch roadside service and/or schedule truck care shopappointments for repairs or routine services

*    Accept payment over the phone for truck care services

*    Enter truck care dispatch information into companysoftware

*    Maintain knowledge of all services offered at companytravel centers, physical repair shops and through mobile truck care

*    Model behaviors that support the company’s common purpose;ensure guests and team members are supported at the highest level

*    Ensure all activities are in compliance with rules,regulations, policies, and procedures

*    Complete other duties as assigned


*   High school diploma or equivalent certificaterequired

*   Minimum one year’s experience with call centercommunication system software preferred

*   Minimum one year’s experience providing customerassistance by phone or email preferred

*   Intermediate Microsoft Office skills

*   Experience using MaddenCo software

*   Excellent verbal and written communication andlistening skills

*   Ability to work in a fast-paced, dynamicenvironment with a sense of urgency and focus

*   Strong organizational skills and attention todetail

*   Advanced problem solving and situation analysisskills

*   Ability to prioritize and balance multiple taskssimultaneously

*   Strong customer service skills with ability tomanage negative guest sentiment and remain positive throughout a guest serviceexchange

9016 Cross Park Dr

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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